Getting started
Where do I download the app?
Use our download page. The official store listing will show compatibility, regional availability, and pricing.
Does the app need an internet connection?
Bundled animal pictures and descriptions are stored with the app. Downloads, updates, purchases, restoring purchases, and some device voice services need an internet connection.
Reading and sound
Which languages are available, and what’s coming next?
English and Serbian in Latin and Cyrillic scripts are available now. German (Deutsch), Spanish (Español), and French (Français) are coming soon, with more languages planned. Check future app updates for availability.
I can’t hear a name or description. What should I try?
Turn up media volume while playback is active. Check whether sound is being sent to Bluetooth headphones or another speaker. Try English, check for available system voices, and fully close and reopen the app. If it continues, send the device model, iOS/Android version, app version, and selected language to support.
Why does a language sound different on another device?
Read-aloud uses your device’s speech engine. Available voices and pronunciation can vary. Serbian currently uses the app’s Croatian voice fallback where supported by the device.
Why doesn’t every animal have an animal-sound button?
The button appears only when a recorded sound is included for that animal. Reading the animal’s name and story is a separate feature.
Subscriptions and premium access
How do I restore a purchase?
Use Restore Purchases in the app’s subscription screen, with the store account used for the purchase. Restoring requires a connection. A purchase on one store does not automatically promise access on another platform.
How do I cancel a subscription?
Manage subscriptions with the store that billed you: Apple subscription help or Google Play subscription help. Deleting the app does not cancel a subscription.
Why did my rewarded animals become locked again?
Rewarded previews last for the current app session. Closing the app ends that temporary access. Restarting does not reset the daily reward limit. Premium subscription access follows your active subscription.
Progress and privacy
Where is my progress kept?
Settings and animal/game progress are stored on your device. Reinstalling or clearing app storage can remove that progress. A store purchase is managed separately from your local progress.
Can I ask about or delete personal information?
A parent or guardian can use the support contact below for privacy requests. Do not send children’s personal information in a support message. See the privacy policy draft for the information handled by the app and its services.
Say hello
Found an animal fact to correct, a picture that isn’t displaying, or something that could be easier? We’d like to hear about it.
Contact Explore Animals
Our support address will appear here before the public launch. For an already installed release, check its store listing for the developer’s contact details.
Find developer contact details ↗Parents and guardians: include the app version, device model, and a short description. Please don’t include a child’s name, photo, or other personal information.